Warranty

Coverage That Earns Its Wag

Our gear is built for real dogs — the jumpers, chewers, and full-speed greet-the-door types. This warranty covers what our engineering should have handled, and points you to the right fix, fast.

Warranty Period

Walking gear — harnesses, leashes, and collars are covered for 12 months from the delivery date against manufacturing and material defects
Beds, cooling mats, and soft goods — covered for 6 months
Life jackets and adventure gear — covered for 12 months
Personalized items — covered for 12 months against defects in workmanship, including patch adhesion and stitching

What Is Covered

This warranty covers defects in materials and workmanship under normal, intended use:

Hardware failures — buckles, D-rings, clips, and zippers that break or deform without impact
Stitching and seam defects — seam separation, unraveling thread, or reinforcement webbing that pulls away from intact material
Material flaws — cracking coating, delaminating padding, foam that collapses flat well within normal expectations
Personalization defects — name patches that peel, crack, or fade improperly despite correct care
Reflective failure — reflective trim that flakes off in normal use within the covered period

What Is Not Covered

The following reflect the reality of dogs, and are excluded:

Normal wear and tear — fur burnishing, gradual color softening, minor fraying
Chew and tear damage — a dog chewing through webbing, tearing soft goods, or attacking hardware
Accidents — car incidents, fence snags, dog-fight damage, or use beyond rated purpose
Improper use — using a collar for tethering, a leash for towing, or gear as a car restraint unless explicitly rated for that use
Unauthorized modifications or repairs
Washing damage — items not cleaned according to the care instructions provided
Cosmetic issues that do not affect function

How to Make a Warranty Claim

Step 1: Prepare Your Item

Before sending anything back, please clean the item according to its care instructions and let it dry. We cannot evaluate damaged buckles or adhesive through mud, drool, and adventure residue.

Step 2: Contact Us

Message us through our Contact page with: - Your order number - Photos of the defect on the cleaned item - A short description of what happened

Step 3: Evaluation and Resolution

We evaluate claims within 3 business days of receiving complete information. Approved claims are resolved with, at our option: - A free replacement of the defective item or component - A repair, where practical - A store credit or refund of the current discounted value if replacement is unavailable

Accidental Damage Repair Program

Life happens — doors get slammed on leashes, and trucks back over collars. Even when damage is clearly not a defect, we offer discounted replacement of major hardware and webbing components for verified owners. Mention your incident via our Contact page and we'll price the fairest fix.