Our Commitment
We are committed to ensuring digital accessibility for people of all abilities — because everyone deserves a great walk with their dog. We continually improve the user experience for every customer and apply recognized accessibility standards.
Standards We Follow
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and usable by people with diverse abilities.
Accessibility Features
Our store includes:
- Alternative text for meaningful product and lifestyle images
- Full keyboard navigation support, including menus, filters, and checkout
- Sufficient color contrast between text and backgrounds
- Clear heading structure and consistent page layout for screen readers
- Resizable text without loss of function
- Labeled form fields with visible error identification
- Skip-to-content links for assistive technology users
Ongoing Improvement
Accessibility is a journey, not a checkbox. We:
- Audit new pages and features before publication
- Retest key flows — search, cart, checkout — with assistive technologies
- Train our team on accessible design practices
- Prioritize fixes based on user reports
Feedback Channel
If you encounter an accessibility barrier on our store, please tell us through our Contact page. Include a description of the difficulty and, where possible, the page address. We aim to respond within 24-48 hours and to keep you updated on remediation.
