Free Worldwide Shipping
We offer free shipping on every order, worldwide — no minimum purchase required. The price you see at checkout is the final price you pay for delivery. There are no hidden handling fees, no surcharge surprises, and no "buy more to unlock shipping" games.
Order Processing
Processing Time
Orders are processed, quality-checked, and dispatched within 1-3 business days after payment confirmation.
Order Confirmation
You will receive an email confirmation immediately after placing your order, and a second email with your tracking number as soon as the package leaves our warehouse.
Cut-off Note
Orders placed on weekends or public holidays begin processing on the next business day.
Estimated Delivery Times
- Standard delivery: 6-12 business days after shipment
- Delivery speed varies slightly by region, remote-area carrier schedules, and customs clearance
- Tracking typically updates within 24-48 hours of label creation
What Affects Timing
- Rural or hard-to-reach addresses may add 1-3 days
- Seasonal peaks (holiday sales) may briefly extend processing
- Customs inspections are occasionally unscheduled and outside our control — though duties are on us
Customs, Duties & Taxes
We cover all customs duties and import taxes. For international shipments, any import fees charged on delivery are paid by us, not you. You will never receive a bill from the courier.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can monitor your package's journey from our warehouse to your doorstep at any time. If tracking appears inactive for more than 5 business days, contact us through our Contact page and we will open an investigation right away.
Packaging
Every order is packed in durable, appropriately sized packaging. Multi-item bundle orders may occasionally ship separately so each product is protected — this never changes your total cost.
Damaged, Lost or Delayed Packages
Damaged on Arrival
Photograph the package and product, then message us via our Contact page within 14 days. We will replace or refund — no return shipping required for damaged items.
Lost in Transit
If a package shows no tracking movement for an extended period beyond the delivery window, we will either reship a replacement or issue a full refund, your choice.
Wrong Address
Please double-check your shipping details at checkout. If you spot an error, reach out immediately via our Contact page — we can still intercept most orders before dispatch.
Shipping Restrictions
We ship to most countries worldwide. If your location is unavailable at checkout, please contact our support team via the Contact page — we are always expanding our routes.
