Please Read Before Buying
These Terms of Purchase govern your order of products from our store. By placing an order, you agree to the terms below, together with our Shipping, Refund, Privacy, and Warranty policies.
Orders and Acceptance
- Placing an order is your offer to buy; we accept your order when we dispatch a confirmation email
- We may decline or cancel orders involving suspected fraud, pricing errors, or unavailable stock, with a full refund for any charge already made
- You must be at least 18 years old, or purchase with parental or guardian involvement
Pricing and Currency
- All prices are listed in USD unless displayed otherwise at checkout
- Sale prices, including discounts of up to 70%, apply only while the promotion runs and to available stock
- Displayed prices include applicable duties for international delivery as described in our Shipping Policy
- Shipping is free on all orders; no additional delivery charges apply
Payment Terms
- Payment is collected at checkout through our secure, PCI-compliant processors
- We accept all major credit and debit cards and other methods displayed at checkout
- Unsuccessful authorizations prevent order processing until resolved
Tax and Invoicing
- Sales tax, where applicable, is calculated and displayed at checkout based on your delivery region
- A digital receipt is emailed with every order; request a formal invoice through our Contact page within 30 days of purchase if your region requires one
- Corrections to invoicing details are provided promptly upon request
Product Information
- We strive for accurate descriptions, measurements, and imagery, but colors may vary by screen and natural materials vary slightly
- Size guidance is advisory — for products where fit is critical, contact us for measurement help before ordering
- The no-pull performance of harnesses depends on individual dogs; pairing gear with consistent training yields best results
Refund Terms
All purchases fall under our 60-day money-back guarantee as detailed in the Refund Policy, including:
- Free return labels for eligible items
- Refunds processed within 5-10 business days of receipt
- Personalized items exempt unless defective
Cancellation and Modification
Orders may be cancelled free of charge before dispatch. After dispatch, returned items follow the standard refund process.
Transferability
Orders and account benefits are personal to the purchaser and may not be transferred to obtain unintended discounts.
Questions
Any purchase question — invoices, corporate orders, bulk pricing — is answered through our Contact page within 24-48 hours.
