Privacy Policy

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and share your data. This policy explains exactly what we gather, why we gather it, and the choices you control.

Information We Collect

Information You Give Us

Name and contact details
Shipping and billing addresses
Email address and phone number
Payment information (processed securely by our payment providers — never stored on our servers)
Customer service messages and notes you choose to share
Personalization text, such as your dog's name on custom orders

Information Collected Automatically

Device and browser type, IP address, and general location
Pages viewed, products clicked, and referral sources
Cookies and similar tracking technologies (see the Cookies section below)

Information from Third Parties

Fulfillment and delivery confirmations from shipping carriers
Aggregated analytics and fraud-prevention signals from trusted service providers

How We Use Your Information

We use your information to:

Fulfill your orders — processing, packing, shipping, and delivery updates
Provide customer service — answering questions, handling returns and warranty claims
Communicate — order confirmations, shipping notifications, and, if you opt in, marketing emails
Improve our store — analyzing which products and pages serve you best
Protect everyone — detecting fraud, securing payments, and enforcing our terms
Comply with the law — tax records, legal requests, and dispute resolution

Information Sharing

We never sell, rent, or trade your personal information. We share data only with the trusted partners who help us operate:

Payment processors who handle transactions securely
Shipping carriers who deliver your orders
Service providers for hosting, analytics, and email — bound by strict confidentiality agreements
Legal authorities, only when required by law

Payment Security

All payment transactions are encrypted using industry-standard SSL/TLS technology and processed by PCI-compliant payment providers. Card numbers are never stored on our servers.

Cookies

We use cookies to keep your cart saved, remember your preferences, understand site traffic, and show relevant offers. Categories include:

Essential — cart, checkout, and security functions
Performance — anonymous usage statistics
Functional — saved preferences like currency and region
Marketing — personalized offers, only where permitted

You can accept or reject non-essential cookies through your browser settings at any time. Disabling some cookies may affect site features.

Your Rights

Depending on your region, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Delete your data, subject to legal record-keeping requirements
Object or restrict certain processing activities
Opt out of marketing emails at any time — every email includes an unsubscribe link
Receive a portable copy of your data in a common format

To exercise any right, contact us via our Contact page. We respond to verified requests within 30 days.

Data Retention

We keep personal information only as long as necessary: order records for tax and warranty purposes while you remain a customer, marketing consent until you withdraw it, and securely deleted afterward.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will promptly delete it.

International Transfers

Data may be stored and processed in facilities outside your country. Where this happens, we use safeguards — including contractual protections — to keep your information at the standard described here.

Updates to This Policy

We may update this policy from time to time. Material changes will be posted on this page, and significant revisions may also be announced to registered customers.